Synopsis
It's that time of year, when dreams of a summer escape will soon be just an air ticket away, if only you can find the best price. Dispatches goes undercover to learn the secrets of a major player in the travel trade. Are the lowest fares all that they seem? Are you getting the best deal? And if your plans need to change, how will you be treated? Harry Wallop uses secret camera footage to test the promises of the travel business.